Terms of Service – Office Cleaning Perth
This privacy policy office cleaning perth explains how Office Cleaning Perth, a brand of Precimax Facility Group Pty Ltd collects, uses, and protects your personal information when you visit our website or use our professional office cleaning services.
As an Australian owned and operated business located in Perth, Western Australia, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Service Agreement
When you engage office cleaning perth services, you enter into a service agreement with us that is governed by these Terms and any additional terms specified in your service contract or quote.
Service Scope: Our professional office cleaning services include regular cleaning, deep cleaning, carpet cleaning, window cleaning, and other office maintenance services as specified in your service agreement. All services are provided by trained, insured, and qualified cleaning professionals.
Service Standards: We are committed to providing high-quality professional office cleaners perth services that meet industry standards and customer expectations. Our services are delivered in accordance with Australian workplace health and safety regulations and industry best practices.
Service Modifications: We reserve the right to modify service delivery methods, cleaning products, or procedures to improve service quality, comply with regulations, or address safety concerns, provided such changes do not materially affect the agreed service outcomes.
Booking and Scheduling
Quote Validity: All quotes provided for office cleaning perth services are valid for 30 days from the date of issue unless otherwise specified. Quotes are based on information provided by the client and may be subject to adjustment following site inspection.
Service Scheduling: Regular cleaning schedules are established by mutual agreement and documented in your service contract. Changes to scheduled services require reasonable notice, typically 24-48 hours, depending on the nature of the change.
Access Requirements: Clients must provide safe and reasonable access to all areas requiring cleaning services. This includes providing keys, security codes, or arranging supervised access as necessary. Any additional costs incurred due to access delays or restrictions may be charged to the client.
Cancellation Policy: Regular service cancellations require minimum 24 hours notice. Emergency cancellations will be accommodated where possible. Repeated short-notice cancellations may result in service charges or contract modification.
Payment Terms
Pricing and Invoicing: All prices are quoted in Australian dollars (AUD) and include GST where applicable. Invoices are issued according to the agreed billing schedule, typically monthly or fortnightly, depending on service frequency.
Payment Methods: We accept payment by bank transfer, credit card, or other approved payment methods as specified in your service agreement. Payment processing fees may apply for certain payment methods.
Payment Terms: Payment is due within 30 days of invoice date unless otherwise specified in your service agreement. Late payment fees may apply to overdue accounts. We reserve the right to suspend services for accounts more than 30 days overdue.
Price Adjustments: Service prices may be reviewed annually or as specified in your service contract. Price increases will be communicated with at least 30 days written notice, allowing clients to discuss alternatives or terminate services if desired.
Liability and Insurance
Service Liability: Office Cleaning Perth maintains comprehensive public liability insurance covering our professional office cleaning services. Our liability for any damage or loss is limited to the amount covered by our insurance policy.
Client Responsibilities: Clients are responsible for securing valuable items, confidential documents, and fragile objects before cleaning services commence. We are not liable for damage to items left unsecured or not clearly identified as fragile or valuable.
Limitation of Liability: Our total liability for any claim arising from our services is limited to the value of services provided in the billing period during which the claim arose, except where prohibited by Australian Consumer Law.
Force Majeure: We are not liable for service delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, public health emergencies, industrial disputes, or government regulations.
Quality Assurance
Service Standards: We maintain quality assurance procedures to ensure consistent service delivery. This includes regular inspections, staff training, and customer feedback systems to monitor and improve service quality.
Complaint Resolution: Any concerns about service quality should be reported within 24 hours of service delivery. We will investigate all complaints promptly and take corrective action where necessary, including re-cleaning at no additional charge if warranted.
Satisfaction Guarantee: We stand behind the quality of our professional office cleaners perth services. If you are not satisfied with our service, we will work with you to resolve the issue or provide appropriate remediation.
Continuous Improvement: We regularly review and update our service procedures, training programs, and quality standards to ensure we maintain the highest levels of service excellence for our Perth business clients.
Confidentiality and Security
Confidential Information: Our staff are trained to respect client confidentiality and maintain discretion when working in office environments. We do not disclose client information or business details observed during service delivery.
Security Protocols: All cleaning staff undergo background checks and security training appropriate for office environments. We maintain strict protocols for handling keys, access codes, and security systems.
Data Protection: Personal and business information collected during service delivery is protected in accordance with our Privacy Policy and Australian privacy laws. We do not use or disclose client information for purposes other than service delivery.
Professional Conduct: Our team maintains professional standards of conduct at all times while on client premises. This includes appropriate dress code, respectful behaviour, and compliance with client workplace policies.
Termination
Contract Termination: Either party may terminate the service agreement with 30 days written notice, or as otherwise specified in your service contract. Termination does not affect payment obligations for services already provided.
Immediate Termination: We reserve the right to terminate services immediately in cases of non-payment, breach of contract terms, unsafe working conditions, or inappropriate conduct toward our staff.
Final Services: Upon termination, we will complete any scheduled services during the notice period and return all client property, including keys and access devices. Final invoicing will be processed according to normal payment terms.
Post-Termination: Confidentiality obligations and limitation of liability provisions survive termination of the service agreement. We may retain client information as required for legal or business purposes in accordance with our Privacy Policy.
Website Use
Acceptable Use: Our website is provided for information purposes and to facilitate service inquiries. You agree to use the website lawfully and not to interfere with its operation or security.
Intellectual Property: All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not reproduce or use this content without our written permission.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external websites.
Website Availability: While we strive to maintain website availability, we do not guarantee uninterrupted access and are not liable for temporary outages or technical issues.
Australian Consumer Law
Consumer Guarantees: Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection laws.
Statutory Rights: You may have statutory rights under Australian Consumer Law that cannot be excluded by these Terms. Where permitted by law, our liability is limited to the supply of services again or payment of the cost of having services supplied again.
Fair Trading: We conduct our business in accordance with Australian fair trading laws and consumer protection regulations. Any disputes will be resolved in accordance with Australian law and jurisdiction.
Contact Information
If you have any questions about these Terms of Service or need clarification about any aspect of our office cleaning perth services, please contact us:
Legal and Service Inquiries: Office Cleaning Perth (Precimax Facility Group Pty Ltd) Email: [Insert Email Address] Phone: [Insert Phone Number] Address: [Insert Business Address], Perth, Western Australia
Dispute Resolution: We are committed to resolving any disputes fairly and promptly. If you have concerns about our services or these Terms, please contact us directly to discuss resolution options.
For information about your rights under Australian Consumer Law, you can contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.
